New System Upgrades
ALL NEW Home Banking, Bill Pay & Mobiliti

Why Are We Upgrading? To Better Serve You!
We are committed to offering new services to help our members stay on top of their finances. Our new Home Banking and Bill Pay site and our Mobiliti app offer new features, easier navigation, and provides you with more control.

System Upgrade Schedule
IMPORTANT: To ensure access to our new Home Banking system, please verify your contact information (phone number, email address, and mailing address) prior to November 1, 2021. You can update your information from within your Home Banking account, by phone with our Call Center at (956) 661-4000, or at any of our branches.

New Features

Home Banking/Bill Pay
Mobiliti
Trends
Zelle
Cash Back Rewards
Live Chat
Quick Transfer
External Account Transfers
Access External Accounts
A few things going away

  • Popmoney: This service will be replaced with Zelle. Learn more about Zelle here (will hyperlink, but page not created yet)
  • Bill Pay Window: There will be no more separate window for Bill Pay. It will now be accessible directly through the Home Banking menu.
  • One User Log in for multiple accounts: After the upgrade, each account will require its own User ID and Password.
Things that will not be changing after the system upgrade

  • SFCU Debit and Credit Card Numbers
  • SFCU Account Numbers
  • eStatements or Check Images
  • Check Numbers
  • Routing Number
  • Branch Locations and Hours
  • Call Center Hours
  • Website address (securityfirstcu.com)
  • Social Media Platforms
System Upgrade FAQs

User Name/ Password Assistance

If you need assistance with logging in (User Name or Password issues), please
contact our Call Center at (956) 661-4000, opt. 7, M-F 8am – 6:30pm and Sat. 9am – 2 pm.

Q. Why are we upgrading our system?
Q. When will the upgrade take place?
Home Banking

Q. I am an existing Home Banking user. Do I need to re-enroll after the upgrade?
Q. Will my account transactional history be available after the upgrade?
Q. Will I be able to view multiple accounts with one User ID?
Q. I am a joint owner on my account. Do I have access to Trends and to “My Credit Score”?

Bill Pay

Q. Will my recurring Bill Pay payments process during this downtime?
Q. What happens to my payees, payments, etc., during the conversion?
Q. Will Bill Pay still process the same way?
Q. Will Popmoney still be available.?
eStatements
Q. Do I need to re-enroll into eStatements?
Q. Will my eStatement history be available after the upgrade?
Q. Will my bill payees carry over after the upgrade?

Mobiliti

Q.
Zelle
Q.