Fraud Monitoring Text Alerts – Security First Credit Union

Fraud Monitoring Text Alerts
For Security First Debit and Credit Card

Security First Credit Union provides SFCU debit and credit card fraud monitoring at no cost* to members to help prevent possible fraudulent transactions. With Fraud Monitoring Text Alerts, peace of mind is at your fingertips.

If suspicious activity is detected on your SFCU debit and/or credit card, you will receive a text message with details about the suspected transaction. Responding is as easy as texting. Simply reply with a “YES” or “NO” to confirm or deny the transaction. It’s that simple.

How Do I Enroll?

As a Security First Credit Union debit or credit cardholder, you are automatically enrolled. However, you do have the option to opt-out at any time.

To receive fraud monitoring text alerts, you must have your mobile phone number on file with us. If you do not have a mobile phone number on file with us, we will contact you at your home phone number or by mail.

What Will the Text Message Alert Look Like?

The Fraud Monitoring Text Alerts from Security First Credit Union will be sent with the following information:

Messages will come from short code number 37-268.
The message will contain other important contact numbers.
The last four digits of the card number, the amount of the transaction, and the Merchant’s name where the charge occurred.
Reply YES – if the transaction is authorized (you recognize the charge)

You will receive a second text message as confirmation and that you may continue to use your card.

Reply NO – if the transaction is NOT authorized (you don’t recognize the charge)
You will receive a second text message advising that a block has been placed on your card and for you to immediately call Security First Credit Union’s Fraud
Center at 877-253-8962 for assistance with the next steps.
No Response – If the text is not responded to, an additional text message, phone call, or letter notice may be sent.

Please contact our Call Center at (956) 661-4000, opt. 7, or visit your nearest Security First branch to add or update your mobile phone number and contact information.

FAQs

Q. Do I have to opt-in to Fraud Monitoring Text Alerts?

Q. I'm not sure my information on file is up to date. How can I make sure?

Q. How do I opt-out of text alerts?

Q. What if I don't have a mobile number on file? How will I be notified?

As a reminder, SFCU will never call, text or email you asking for your personal, account or security information. Never provide your account/member number, debit/credit card number, Social Security number, username, or password to anyone who contacts you, saying they are from the credit union. If you ever question any communication you receive from SFCU, please don’t hesitate to contact us to verify.

*Message and data rates may apply. Messaging frequency depends on account activity. By giving Security First Credit Union your mobile number, you agree to Fraud Alerts text messaging to notify you of suspected financial or identity fraud incidents.

*First Name:	Middle Initial:	*Last Name:
*Primary Phone Number:	Alternate Phone Number:	*Email Address:
*Date of Birth

Place of Business	Position	Responsibilities Held	Dates
			From: Hours Worked:	To: Period:
			From: Hours Worked:	To: Period:
			From: Hours Worked:	To: Period:

Student ID Number:
School Name:
School Phone Number:
School Address:
Department or Office Attention to:

First Name:	Last Name:	*Account Number:
Email:	Phone Number:
Attending Branch of Choice:

Applicant Signature:	Parent/Legal Guardian Signature(if applicant is under age 18) :

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